We are able to exchange or provide a store credit if your merchandise is returned and received within 15 days from the date of purchase.
Please contact us at email@example.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 15 days or final sale products.
shesfashionhut.com asks that merchandise is returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to the customer at the customer's expense.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
The following items are not returnable/exchangeable under any circumstances:
Shipping charges incurred for exchanges will be billed to the customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to shefashionhut.com and the original return/ exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.
Shipping back your order:
While we always provide free shipping to you, we do not provide free return shipping.
- Please ship returns to: 5050 Chippewa Rd.E Mount Hope, Ont. L0R 1W0
- Please utilize the resealable mailer bag for clothing if possible.
- Shoes must be in the original box and shipped back in an exterior, protective shipping box. Please to not affix shipping labels to the shoebox itself.
- We don’t require a Return Authorization, but please include your original packing slip inside your return.
- We are not responsible for any returns that may be lost or damaged in transit.
- All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.
Upon receipt, please inspect your order immediately.
- If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at firstname.lastname@example.org so we may address the issue.
- We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
- We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.
We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.